Frequently Asked Questions
Everything you need to know about your home cinema experience.
What is the standard shipping time for large television sets?
Due to the fragile nature of large screens, we use specialized white-glove carriers. Delivery typically takes 5-10 business days depending on your location.
Do you offer professional installation and mounting services?
Yes, we provide optional professional installation services at checkout. Our certified technicians can handle wall mounting, wire concealment, and soundbar integration.
What is your return policy for open-box electronics?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus a small restocking fee for opened items.
Are your products covered by a manufacturer warranty?
All electronics sold at The Big Screen Store are brand new and include a full manufacturer's warranty. We also offer extended protection plans for additional peace of mind.
Do you offer financing options for high-end home theater systems?
We partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers on select premium brands.
What should I do if my screen arrives damaged?
Please inspect your package upon delivery. If you notice any damage to the screen, refuse the shipment and contact our support team immediately so we can ship a replacement.